Yes, being able to verbally de-escalate a situation encompasses a multitude of factors. While training at the police academy, South Orange Police Officers receive instruction in: Basics of Community Oriented Policing, Law Enforcement Responsibility to Provide Community Service, Awareness of Emotional Reactions, Cultural Diversity, Crisis Intervention, Handling Individuals with Special Needs, Problem Solving, Racially Influenced Policing, Alcoholism as a Disease, and Handling Intoxicated individuals. Immediately on graduation the new officer is assigned to a Field Training Officer to undergo a formal seven week (minimum) course of familiarization and on-the-job instruction in the specifics of the South Orange Police Department policy, procedures, and methodology. Such instruction includes practical experience de-escalating a variety of situations. Recently the South Orange Police Department has hired outside experts to provide training for our supervisory staff in both de-escalation and lawful/unlawful application behind use of force.
It should be noted that because of the unique, rapidly developing, and unpredictable circumstances sometimes presented to officers, not every call for service affords the responding officer(s) the opportunity to de-escalate a situation.