Is there a problem with Lead or Copper?
American Water tests for lead and copper and has not exceeded the EPA thresholds for compliance with the federal Lead and Copper Rule. It should be noted that the most common source of lead in tap water comes from the corrosion of piping on the customer side of the service connection (i.e. the outdoor service line or the internal plumbing). American Water takes steps to minimize the corrosiveness of its water through improvements in corrosion control. Nevertheless, if you are concerned about the possible presence of lead or copper in your home’s water or for more information on reducing lead exposure around your home, visit the EPA’s Web site at, call the National Lead Information Center at 800-424-LEAD, or contact your health care provider.

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1. Where do I pay my bill?
2. What if I have a billing issue from before 2017?
3. What are the sources of the new water supply?
4. Is the new water harder or softer than with EOWC?
5. Why might I need a new water meter?
6. What else are you doing to improve the water system?
7. Will these changes address PFOAs and VOCs
8. Is there a problem with Lead or Copper?
9. Will this water have fluoride added to it?
10. What is the situation regarding Chromium-6?