Is the new water harder or softer than with EOWC?
The water is somewhat softer. The water we received from East Orange Water Commission was primarily well water whereas the water we receive from American Water is primarily surface (reservoir) water. This means AW’s supply is somewhat softer water although it is very difficult to say if you will be able to appreciate that difference in your daily life. For the purposes of comparison AW reports the hardness of water for our area as typically between 140 - 160 parts per million (ppm). EOWC reports their water hardness to be around 320 ppm.

American Water:


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1. Where do I pay my bill?
2. What if I have a billing issue from before 2017?
3. What are the sources of the new water supply?
4. Is the new water harder or softer than with EOWC?
5. Why might I need a new water meter?
6. What else are you doing to improve the water system?
7. Will these changes address PFOAs and VOCs
8. Is there a problem with Lead or Copper?
9. Will this water have fluoride added to it?
10. What is the situation regarding Chromium-6?