Executive Order 126 (4/13/20)

Governor Phil Murphy signed Executive Order No. 126 on April 13, prohibiting cable and telecommunications providers from terminating Internet and voice service due to nonpayment until 30 days after the current public health emergency has ended. 

In summary:

Governor Murphy’s executive order directs the following:

  • No cable or telecommunications provider that provides residential internet and voice services to New Jersey residents shall terminate such internet and voice service due to nonpayment as long as this Order remains in effect. 
  • A cable or telecommunications provider that provides residential internet and voice services to New Jersey residents may downgrade or otherwise reduce the quality of residential internet or voice services provided due to nonpayment only if acting pursuant to a policy approved in writing by the Board of Public Utilities as long as this Order remains in effect. 
  • A cable or telecommunications provider that provides residential internet and voice services to New Jersey residents may collect 1) a fee or charge imposed for late or otherwise untimely payments that become due from the date of this Order for residential internet or 2) a fee or charge imposed for voice service reconnections, other than what is described below, only if acting pursuant to a policy approved in writing by the Board of Public Utilities as long as this Order remains in effect. 
  • Any cable or telecommunications provider that provides residential internet and voice services to New Jersey residents shall, upon request of the customer, and at no cost to the customer beyond any actual costs incurred by the provider in reconnecting the service, reconnect any residential internet or voice service that was discontinued due to nonpayment after March 16, 2020, including where the disconnection was for unpaid bills incurred prior to March 16, 2020. 

The order will take effect immediately and remain in effect until 30 days following the end of the public health emergency.

For a copy of Executive Order No. 126, click here.